About Us
We are managed by a voluntary Trustee Board, whose members come from varied backgrounds and meet regularly to ensure the smooth running of the bureau.
The Trustee Board do not have any access to confidential case records.
Our advisers are volunteer workers who have a wealth of life experience. They have to undertake systematic training to meet the nationally set standards. They are in the Bureau for 1 day a week, so it is not always possible to see the same adviser on subsequent visits but all cases are recorded and kept confidentially so any adviser can follow up a case.
Advisers are trained to deal with all subjects. There are internal specialists and external agencies that offer further help and support when needed. You may be referred to an outside specialist if necessary.
We want to give you advice and support to help you deal with your difficulties. This may involve negotiating and writing letters on your behalf.
Some of the issues we deal with are:
Welfare benefits
Debt / money difficulties
Consumer issues
Housing and homelessness
Relationship and family problems
Employment
Detailed information about the vast range of topics we deal with may be found on our national website at www.adviceguide.org.uk
