Gateway Assessments
We operate a 'drop-in' service.
Come into the bureau between the hours of 10:00 a.m. - 4:00 p.m. (on the days specified above) and depending on the number of volunteer advisers on duty, you will be seen for approximately 15 minutes. This is known as a gateway assessment and is used to establish how our volunteer advisers can best help you.
We may enable you to deal with your enquiry by:
Come into the bureau between the hours of 10:00 a.m. - 4:00 p.m. (on the days specified above) and depending on the number of volunteer advisers on duty, you will be seen for approximately 15 minutes. This is known as a gateway assessment and is used to establish how our volunteer advisers can best help you.
We may enable you to deal with your enquiry by:
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| ● | Providing information e.g. leaflets or fact sheet |
| ● | Signposting / referring to an appropriate external organisation |
| ● | Make an internal appointment for general advice or a particular service such as form filling. If your need is particularly urgent it may be possible to offer an appointment later the same day. |
The aim of this procedure is to reduce waiting times and to provide the most appropriate and efficient manner of helping you.
This system will also be used for clients telephoning for advice.
An hour is allowed for each appointment.
Please note that should you need advice at a later date you will need to use the drop in service again.
This system will also be used for clients telephoning for advice.
An hour is allowed for each appointment.
Please note that should you need advice at a later date you will need to use the drop in service again.
