Your rights, problems & issues
Advice for struggling homeowners
Fareham Citizen’s Advice Bureau (CAB) offers free, independent advice to homeowners struggling to keep up with their mortgage payments.
Fareham CAB manager, Kate Rayner said: “You have a greater chance of staying in your home if you seek advice and take action as soon as you think you’re having problems.
Nationally the CAB has helped more than 100,000 cases of mortgage and secured loan arrears over the past year and prevented 5,000 people becoming homeless.
So don’t wait until you are threatened with court action, visit the CAB or click here
for advice on what to do if you start to fall behind on your mortgage.
Phone company called to account
A Fareham resident was persuaded to switch to a different phone company by the offer of free international calls. However, the bill she received after the first few months showed unexpected charges for calls she had made to Uzbekistan.
Requests to the company for a refund produced little response and no action - until Fareham Citizens Advice helped her to make a complaint about mis-selling, first to the company and then to the regulator Ofcom.
Finally, after more than two months of wait and worry, she was delighted to receive a revised bill from the company, showing a credit of £360 and offering to repay her the money.
Click here for more information about mobile phone contracts.
